Department of Management Information Systems


where research is about societal impact

We focus on the study, adoption, and implementation of new technologies to develop human-centered approaches to digital transformation. DiLab directs inquiry toward the diffusion of technological innovations, exploring the actualization of digital transformations and the democratization of digital entrepreneurship.  

Redefining Digital Education

We study theories such as connectivism and networked learning and develop learning platforms and technologies to support innovation-based and authentic learning. Our research contributes to inclusive education and alternative models of education as the foundations of education reform.

Transforming Digital Entrepreneurship

We study how digital entrepreneurs can systematically expand their competencies to adapt and address new challenges. We explore concepts such as digital literacy and digital entrepreneurial mindset and their roles in driving digital entrepreneurship with an emphasis on accessible support systems. 

Democratizing Digital Innovation

We study how companies develop strategies, allocate resources, and engage their employees, customers, and community in digital innovation initiatives. We study open digital innovation, research innovation culture, and its support systems, and examine the role of social computing and social technologies democratizing new product or service development across the industry.

Actualizing Digital Transformation

We focus on redefining the strategic role of IT from a human-centered perspective and its future technological ambition in different areas from design to business development. We also study the role of employees, their experiences and culture in digital transformation, its governance, and actualizing its values.

We strive to develop human-centered approaches to the design, adoption, and dissemination of digital technologies and nurture compassionate digital transformation leaders.


Digital Innovation Research


Digital Transformation
      – The Experiential Values of Digital Transformation
      – Future of Work: Emotion and Engagement in Digitalized Workplace
      – Digital Transformation Co-governance: The Role of Digital Culture
      – Pathway to Data Literacy in Public Institutions
      – Role of Employees Experience and Engagement in Digital Transformation
      – The Role of Self-service Analytics Technology and its Voluntary Use in Digital Transformation 

Digital Entrepreneurship
      – Digital Entrepreneurship: Entrepreneurial Mindset and its Drivers
      – Design a Smart Mentor Bot for Digital Entrepreneurship Education
      – Digital Intrapreneurship Experience: Phenomenological perspective
      – Entrepreneurship Education Platform Design: A Study of User Experience
      – Digital Entrepreneurship: The Role of Organizational Climate 

Digital Innovation
      – The Future of Open Innovation: Possibilities and Limitations
      – Open Innovation Platform Design: A Study of User Experience
      – The Future of Customer Experience Management Systems
      – Self-Monitoring Technology Design and Implementation: The Case of Inpatient Safety
      – The Use of Smart Sensor Technologies in Architectural Design
      – The Role of Enterprise Social Networking Platforms in Fostering Innovation Productivity
      – Service Failure Recovery Strategies in the Sharing Economy
      – Enterprise Social Network Sites and Innovation during the COVID-19 pandemic
      – Extended Reality (XR) Applications in Architectural Practice: Towards a Development Framework
      – Actor Behavior and Platform Affordances in Open Innovation Networks
      – Social Product Development: Process, Governance, and Technology 

Digital Education
      – The Design of Educational VR Applications for K-12: The NAF Perspective
      – The Future of Higher Education: From Connectivism to Education Value Networks
      – The Future of Inclusive Education: The Authentic Social Learning Model
      – Digital Mindfulness: From Mindset to Action
      – Self-monitoring Technology, Goal Setting and Productivity in Educational Settings
      – Social Innovation: A Teaching Mechanism for Modern World 


  Last Update: May 2021

Abhari, K., Davidson, E., & Xiao, B. (Forthcoming). Inventing Together: The Role of Actor Goals and Platform Affordances in Open Innovation. Journal of the Association for Information Systems.

Abhari, K., Sanavi, A., Ly, J., & Wright, M. (2021) ‘Employees First’: The Relationship between Employee Experience Management Systems and Customer Experience Management. AMCIS 2021.

Abhari, M., Abhari, K., Drinkwine, M., & Sloan, J. (2021). Extended Reality (XR) Applications in Architectural Practice: Towards a Development Framework. HCI International 2020 – Late Breaking Papers. Lecture Notes in Computer Science. Cham: Springer.

Abhari K., Klase, M., Koobchehr, F., Olivares, F., Pesavento, M., Sosa L. & Vaghefi, I. (2021). Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring. In Nah, F., & Tan, C. (Eds.) HCI in Business, Government, and Organizations Supporting Business. HCI International.

Rice, R., Abhari, K., & Pesavento, M. (2021). An Authentic Social Learning Model to Improve Collaboration and Engagement in Online and Hybrid K-12. AMCIS 2021.

Abhari K., Williams D., Pawar P., Panjwani K. (2021).Smart Entrepreneurial Systems: An Application of Deep Reinforcement Learning in Improving Entrepreneurship Mentorship. In: Arai K. (eds) Advances in Information and Communication. FICC 2021. Advances in Intelligent Systems and Computing, vol 1364. Springer, Cham.

Abhari, K., Ostroff, C., Barcellos, B. & Williams, D. (2021). Co-Governance in Digital Transformation Initiatives: The Roles of Digital Culture and Employee Experience. Hawaii International Conference on System Sciences. 

Abhari, K., Ascue, N., Boer, C., Sahoo, C. & Zarei, M. (2021). Enterprise Social Network Applications: Enhancing and Driving Innovation Culture and Productivity Through Digital Technologies. Hawaii International Conference on System Sciences. 

Sosa, L., Abhari, K., Pesavento, M., Koobchehr, F., Xiao B., & Kohsuwan, P. (2021). Service Failure Recovery in the Sharing Economy: A Case Study of Airbnb. Hawaii International Conference on System Sciences. 

Estell, P., Davidson, E & Abhari, K. (2021). Affording Employee Voice: How Enterprise Social Networking Sites (ESNS) Create New Pathways for Employee Expression. Hawaii International Conference on System Sciences 

Adzgauskaite, Marta, Abhari, K, & Pesavento P(2020). How Virtual Reality is Changing the Future of Learning in K-12 and Beyond – Using Needs-Affordances-Features Perspective. In: Stephanidis C. et al. (eds) HCI International 2020 – Late Breaking Papers: Cognition, Learning and Games. HCII 2020. Lecture Notes in Computer Science, vol 12425. Springer, Cham. 

Young, R., Wahlberg, L., Davis, E., & Abhari, K. (2020). Towards a Theory of Digital Entrepreneurship Mindset : The Role of Digital Learning Aptitude and Digital Literacy. In AMCIS 2020 Proceedings 

Abhari, K., Ascue, N., Boer, C., Sahoo, C., & Zarei, M. (2020). Enterprise Social Networks and Innovation Productivity : The Role of Innovation Culture. In AMCIS 2020 Proceedings 

Abhari, K., Koobchehr, F., Huxford, C., Olivares, F., Kohsuwan, P., & Sosa, L. (2020). Redefining Education in the Digital Economy : The Role of Social Innovation- based Learning in Information Systems Education. In AMCIS 2020 Proceedings 

Abhari, K., Davidson, E., & Xiao, B. (in press). Modeling Social Product Development Process, Technology, and Governance. IEEE Transactions of Engineering Management.

Abhari M., Abhari K. (2020) Ambient Intelligence Applications in Architecture: Factors Affecting Adoption Decisions. In: Arai K., Kapoor S., Bhatia R. (eds) Advances in Information and Communication. FICC 2020. Advances in Intelligent Systems and Computing, vol 1129. Springer, Cham.

Abhari, K., Vemero A., & Davidson E. (2020). Psychology of Business Intelligence Tools: Needs-Affordances-Features Perspective. The 53rd Hawaii International Conference on System Sciences. 

Abhari, K., Davidson, E., & Xiao, B. (2019). Experience First’: Investigating Co-Creation Experience in Social Product Development NetworksAIS Transactions on Human-Computer Interaction. 11 (1). pp 1-32.

Abhari, K., Davidson, E., & Xiao, B. (2019). Collaborative Innovation in the Sharing Economy: Profiling Social Product Development Actors through Classification ModelingInternet Research.

Abhari, M., & Abhari K. (2019). Design with Perfect Sense: The Adoption of Smart Sensor Technologies in Architectural Practice. The 52nd Hawaii International Conference on System Sciences.

Presentations & Talks

Roy, V., Nobis, E., Abhari, K., & Dagoc, F. (2021). Open Innovation Platform Design: From User Experience to User Interface Design. AMCIS 2021.

Dagoc, F., Abhari, K., Roy, V., & Nobis, E. (2021). How to Design Entrepreneurship Education Platforms: A User Experience Study. AMCIS 2021.

Su, N., & Abhari, K. (2021). The Limits of Open Innovation: A Case Study of a Social Product Development Platform. AMCIS 2021.

Sandoval., I. O., & Abhari., K. (2021). Profiling Digital Entrepreneurs. AMCIS 2021.

Klase, M., & Connors, O., & Abhari., K. (2021). Digital Mindfulness: The Role of Reflection. AMCIS 2021.

Koobchehr, F., Olivares, F., Abhari, K., Pesavento, M., & Sosa L. (2020). Use Smart, Not Less: Toward a Theory of Self-Monitoring in the Digital Age. ICIS 2020.

Abhari, K. & Bekeris, Z. (2020). Employee Experience Management during Digital Transformation: How to Measure the Experiential Values of Digital Transformation. ICIS 2020.

Abhari, K., Pesavento, M., Williams, D., & Bram, A. (2020). Adapt or Perish: Enterprise Social Networks and Innovation during Covid-19 Pandemic. ICIS 2020.

Pagador, J., Huynh, N., Davis, D., & Abhari, K. (2020). Data Swagger: Cultivating Data Literacy to Drive Digital Transformation. ICIS 2020.

Cabrera, C., Cardenas, M., Hardrick, L. L., & Abhari, K. (2020). Self-service Analytics Adoption: A Sociocultural Framework. ICIS 2020.

Adzgauskaite, M., & Abhari, K. (2020). Virtual Reality Applications and Experiential Learning Needs : The Needs-Affordances- Features Perspective. AMCIS 2020.

Abhari, K., & Solomon, Z. (2020). Reciprocal Relationship between Employee Experience Management and Digital Transformation. In AMCIS 2020.

Ostroff, C., Barcellos, B., & Abhari, K. (2020). Digital Culture , neither Strategy nor Technology , Drives Digital Transformation. AMCIS 2020.

Abhari, K. (2020). Digital Transformation and Experiential Values of Work. Interdisciplinary Conference on Advances in Communication and Information Sciences. HICSS 2020. Honolulu. 

Abhari, K. (2020). Authentic Social Learning in Time of Crisis. San Diego State University, San Diego.

Abhari, K., (2020). Panel: Digital Entrepreneurship. California Entrepreneurship Education Conference.Use Smart, Not Less: Toward a Theory of Self-Monitoring in the Digital Age. ICIS 2020.

Ostroff, C., Barcellos, B., & Abhari, K. (2020). Digital Culture , neither Strategy nor Technology , Drives Digital Transformation. AMCIS 2020.

Abhari, K., & Solomon, Z. (2020). Reciprocal Relationship between Employee Experience Management and Digital Transformation. AMCIS 2020.

Abhari, K., Sue, S. & Furutani, D. (2020). Symposium: Secrets to Priming Entrepreneurship Platforms for Deep Learning & AI Research. The 52nd Hawaii International Conferences on System Sciences, Maui.


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Current Members

Kaveh Abhari | Lab Faculty Director

Kelsey Azmitia | Lab Coordinator 

Mikay Parsons | Project Coordinator | Master of Communication (2022)
Madison Drinkwine | ISA | Master of Cybersecurity Management (2022)
Michael Pesavento | Project Coordinator | Master of Communication (2021)
David William | Project Coordinator | Master of Communication (2021)

Lusis Sosa | Research Mentor
John-Patrick Akinyemi | Research Mentor

Lily Andrade | Management Information Systems (2021)
Nohea Behler | Psychology (2021)
Robert Brodskiy | Information Systems (2022)
Casiano Cabrera | Psychology (2022)
Lance Cameron | Master of Cybersecurity Management (2021)
Melarie Cardenas | Information Systems and Management (2021)
Jeffrey Cardinez | Psychology (2021)
Estefania Cobos | Psychology (2021)
Olivia Connors | Psychology (2021)
Francezca Dago| Information Systems (2021)
Brenda Damasceno | Information Systems (2022)
Darshan Davis | Information Systems (2023)
Tim Do | Psychology (2021)
Guillermo Gonzalez | Psychology (2021)
Lawson Hardrick III | Psychology (2021)
Melissa Klase | Psychology (2022)
Jennifer Ly | Marketing (2022)
Charles Marsden | Information Systems (2021)
Summer McGuckin | Marketing (2023)
Harris Ness | Information Systems (2022)
Elijah Nobis | Information Systems (2022)
Ivan D Ortiz S | Marketing (2021)
Janmae Pagador | Information Systems and Political Science (2021)
Mikay Parsons | Project Coordinator | Master of Communication (2022)
Vanessa Roy | Information Systems (2022)
Arsham Sanavi | Information Systems and Marketing (2021)
Nan Su | Information Systems (2021)
Tehauaroga Tehiva | Psychology (2021)
Vincent Tran | Information Systems (2022)
Marina Wright | Information Systems (2021)
Mahsa Zarei | Master of Information Systems (2022)

Former Members

Tyrelle Adams | Economics & Information Systems (2020)
Andrew Anderson | Master of Communication (2021)
Nathan Ascue | Information Systems and Marketing (2020)
Bailey Barcellos | Information Systems (2020)
Zigurds Bekeris | Information Systems (2021)
Aliya Bram | Communication (2021)
Cooper Boer | Information Systems (2020)
Keith Buchanan |Business Administration and Management (2022)
Sophie Chance | Information Systems and Engineering (2021)
Lillian Chung | Information Systems (2019)
Elaina Davis | Information Systems (2020)
Nelson Huynh | Management (2021)
Cyrus Huxford | Business & Information Systems (2020)
Brandon Goodwin | Information Systems (2020)
Farzan Khoobchehr | Information Systems (2020)
Pocky Kohsuwan | Information Systems (2020)
Ajinkya Mehta | Information Systems (2020)
Brandon Nordengreen | Information Systems (2020)
Fernando Olivares | Information Systems (2020)
Sergio Ortiz | Information Systems (2020)
Jeremy Parson | Marketing (2021)
Pooja Pawar | Master of Computer Science (2021)
Chloe Ostroff | Information Systems (2020)
Alexandre Pouzikov | Information Systems (2021)
Christopher Sahoo | Information Systems (2020)
Zac Solomon | Information Systems (2020)
Ali Szady | Information Systems (2020)
Bree Thompson | Information Systems (2020)
Krista Uvero | Information Systems (2020)
Alessandro Vomero | Master of Information Systems (2019)
Luke Wahlberg | Information Systems (2020)
Ryan Young | Information Systems (2020)
Brooke Zaferis | Information Systems (2020)

Improving Student Engagement, Experience, and Learning Abilities During and After the Pandemic

Exploring Connectivist Teaching models in K-12, Nohea Behler has set out to investigate the challenges that Hawaiʻi’s middle school teachers have faced over the past year during the COVID-19 pandemic and how they have navigated these challenges using digital...

How Digital Mindfulness Can Lead to More Efficient and Intelligent Uses of Technology

Focusing on how reflections authorize a more intelligent use of technology, the Digital Mindfulness team explores the various ways digital mindfulness can reach digital technology’s full potential. The team expands on IT mindfulness theory by blending that with the...

The Importance of 21 UI/UX Elements that Facilitate Key Open Innovation Activities

Open innovation (OI) platforms allow innovation seekers to harvest the creative capacity of the crowd and develop their new product and service concepts. Yet, these platforms typically fall short in offering a robust user experience. Our UI/UX research team is...

The Advancement of Entrepreneurship Education Platforms Design and Self-Regulated eLearning

  Focusing on Design Entrepreneurship Education Platforms (EEP), one of our UI/UX teams, led by Francezca Dagoc investigates user experience on EEP to offer a new UX design framework for these platforms. The project has assessed the relationships between crucial...

The Unique Psychological Needs That Drive Self-Service Analytic Usage

Studying the psychological motivations behind self-service analytics, the Self-Service Analytics team (SSA) has identified the unique psychological needs that drive SSA usage. These needs include autonomy, competence, relatedness, having a place, and self-realization....

Redefining the Limits of Open Innovation

Redefining the limits of Open Innovation, Nan Su and Summer McGuckin conduct a systematic literature review on the downsides of openness. By examining the different models of open innovation from Open Source to Social Product Development, the team hopes to develop...

Personality Traits Can Tell Us How to Profile Digital Entrepreneurs

The Digital Entrepreneurs team strives to "profile" digital entrepreneurs based on their personality traits and the operational dimensions of digital entrepreneurship. By identifying the four key groups of digital...

COVID-19 has Caused Institutions to Rethink Current Education Systems

The COVID-19 pandemic has forced higher education institutions to rethink the current education system. The pandemic has revealed that greater value must be placed on the student’s self-regulated learning experiences rather than instructional practices. DiLab’s...

How Customer Experience Management affects Customer Equity

Going above and beyond marketing, the CEM/CXM team, or Customer Experience Management team, focuses on customer equity's direct and indirect effects by understanding how crucial customer information systems are in supporting customer experience management. The CEM...

How to Implement a Smartphone-Based Patient Safety Self-Monitoring

Making medical errors, is the third leading cause of death in the United States, with 251,000 deaths annually. DiLab members, Guillermo Gonzalez and Brenda D are researching self-monitoring technologies to address this issue. As part of this...

Inspiring Employees to Contribute to Digital Transformation through Data-driven Innovations

By cultivating Data Literacy to drive Digital Transformation, the “Data Swagger” team* strives to introduce more efficient paths to meet organizational strategic goals. The team is developing an experience-centered, reflection-driven, and cooperative approach to...

SDSU’s Digital Innovation Lab Explores Human-centered Digital Transformation

Why is it that 84% of Digital Transformations are failing? Why do only half of all digital initiatives reach the values promised during their creation? Why do only 18% of companies rate their use of digital technology as “very effective”?  Why do businesses fail...


Working with local businesses and incubators to foster a culture of human-centered digital technologies
UI/UX Services


Kaveh Abhari, Ph.D. | Faculty Director

Office: SSE3200 | email: | Phone: 619 594-0746

Kelsey Azmitia | Lab Coordinator

Office: SSE3200 | email: