SDSU

Department of Management Information Systems

Digital Innovation Lab

where research is about cause not applause

Current Projects 

Redefining Education

We study theories such as connectivism and networked learning and develop social learning platforms to support education reform with emphasis on inclusive education and authentic learning. Our research focuses on various impacts of technology on social learning. Social learning involves social innovation, which brings students to pitch new ideas on how to solve real-world problems. By using social technologies, students will gain access to real-world situations and acquire skills that will make them more competitive. Students will gain soft skills such as critical thinking, collaboration, communication, and creativity.  Furthermore, we evaluate the positive impacts of social learning that will lead students to become more socially responsible, which empowers them to be a catalyst for change in our society. The purpose of our research is to bring awareness that the 20th-century learning methods are antiquated and it is time for a new system of learning for digital natives–the next-generation leaders. 

Team: Fernando Olivares, Farzan Khoobchehr, Cyrus Huxford, Pocky Kohsuwan and Luis Sosa

Redefining Education

We study theories such as connectivism and networked learning and develop social learning platforms to support education reform with emphasis on inclusive education and authentic learning. Our research focuses on various impacts of technology on social learning. Social learning involves social innovation, which brings students to pitch new ideas on how to solve real-world problems. By using social technologies, students will gain access to real-world situations and acquire skills that will make them more competitive. Students will gain soft skills such as critical thinking, collaboration, communication and creativity. Furthermore, we evaluate the positive impacts of social learning that will lead students to become more socially responsible, which empowers them to be a catalyst for change in our society. The purpose of our research is to bring awareness to the 20th-century learning methods which are antiquated and reform for a new system of learning for digital natives–the next-generation leaders. 

Team: Fernando Olivares, Farzan Khoobchehr, Cyrus Huxford, Pocky Kohsuwan and Luis Sosa

Democratizing Innovation

Digital Innovation is the utilization and adaption of new technologies in the industry to enhance business processes with a clear focus of constant improvement. In this digital age, companies need to be evolving or they will become obsolete. Statistics state that if a company fails to dedicate resources to digital innovation that 4 out of 10 of them will be irrelevant in 10 years. Fresh ideas need to constantly be in motion if a company wants to stay afloat. In light of this necessity, we study how companies develop strategies, allocate resources and engage their employees in digital innovation initiatives. We study theories such as open innovation and examine the role of social computing and social technologies in new product or service development. For example, we currently research the utilization of Enterprise Social Networks and how they allow companies to foster innovative culture, transparency, knowledge sharing, and risk tolerance, thereby boosting innovation productivity. 

Team: Mahsa Zarei, Cooper Boer, Christopher Sahoo and Nathan Ascue

Transforming Digital Entrepreneurship

Digital entrepreneurship is the process of creating unique opportunities utilizing technology to innovate and transform processes. In the digital society, entrepreneurs need to expand their competencies and skills to adapt to the new technology-focused age. Our study features a model to depict our theorized idea of the Digital Entrepreneurial Mindset.

This study defines digital learning agility as a key internal force that drives the digital entrepreneurial mindest. Digital learning agility is the unqiue term we are introducing as the learning competencies of an indivial, in the context of a digital entrepreneur. We also define the dimensions of digital literacy as a critical competency for entreprenuers to leverage technological innovation. Our main theory describes how these factors contribute to the digital entrepreneurial mindset, which is essential for modern-day entrepreneurs to have a compelling entrepreneurial mindset.

Team: Ajinkya Mehta, Ryan Young, Elaina Davis, and Tyrelle Adams

Actualizing Digital Transformation & Digital Governance

Digital Transformation a global restructuring and integration of digital technology. It is about rethinking the way we conduct business. Digital transformation can be characterized by constant disruption, challenging traditional norms, experimentation, and failure. We believe Digital Transformation initiatives are affected by three factors: digital culture, employee experience, and technology. Thus, we study the new possibilities and behaviors offered by digital technologies and how they are affected by employee experience and digital culture.

Digital Culture is imperative in order to promote digital transformation. Having a congruent culture allows companies to deliver results faster; a more inclusive culture sets a standard of openness, where employees feel they can share their opinions, make right calls, and on-the-spot decisions. Employee experience refers to what an employee perceives as the experiential values of his or her employment. The use of technologies addresses a company’s attitude towards new technologies as well as its ability to take advantage of these technologies. Therefore, defines the strategic role of IT for a company and its future technological ambition.

Team: Bailey Barcellos, Chloe Ostroff, Lillian Chung, and Brandon Goodwin

Operationalizing Customer Experience Managment

Customer Experience broadly refers to what customers feel, learn, and remember from the interactions or involvement with an offering and its context. Customer Experience Management (CEM) is defined as the process of managing customer experience formation in an integrated fashion with the goal of improving customer lifetime value. We are studying the importance of CEM due to the failure of research to provide a framework that systematically designs, orchestrates, and evaluates customer experience using new technologies. For example, we investigate the antecedents and the outcomes of CEM to suggest an integrated model capturing a better picture of customer experience from an organizational perspective in the service industry.

Team: Brandon Nordengreen, Alexandra Szady, Bree Thompson, Brooke Zaferis

Understanding Employee Experience

Employees are the core of digital transformation. While executives are free to initiate policies as they see fit, it is employees who drive change and transformation. An executive’s greatest power is actually to set an organization’s culture, in this cause to create a culture within which digital transformation can occur freely. While an employee can be ordered to take certain actions, they can’t be pushed to act with enthusiasm or to think creatively. From the perspective of digital transformation, this is critical. Thus it is important to manage the employee experience in order to effectively implement digital transformation initiatives.

Team: Zac Solomon

Lab Members

Nathan Ascue

Nathan Ascue

Energetic, Passionate, Team-Player

I am an energetic Seattle native with a passion for technology and marketing. Over the last decade, technology has been an increasing factor in the world of marketing, and I look forward to building a career in that industry to blend my soft skills with my passion for tech.
I believe that climate change is one of the most important social issues that our society is facing today. Our everyday actions and decisions will have a lasting impact on future generations, so we must create positive change before it is too late.

Management Information Systems with a Minor in Marketing (2020)

Bailey Barcellos

Bailey Barcellos

Focused, Optimistic, Caring

What if we change the world together? I’m Bailey and some of my hobbies include playing games, snowboarding, watching movies, and self development books/ podcasts.

An issue I want to solve in my lifetime is helping humanity create balance between mindfulness and new technology. With the constant evolution of technology, it’s difficult to stay in the present moment We can fight bigger battles when we are aware. We can  WIN bigger battles when we are mindful. Let’s get technology on our side and step into our own power that already exists.

Management Information Systems (2020)

Cooper Boer

Cooper Boer

Organized, Hardworking, Reliable

I am an outgoing individual that has always had an interest in technology and it’s possibilities.

Through my experiences in life, I have come to appreciate the natural beauty of Earth and everything it has to offer. Advancements in technology and the progression of the human race have led to a negative impact on the environment that is often overlooked. For the continual enjoyment of nature as well as the longevity of our home, I believe that focusing our attention on climate change is essential.

Management Information Systems (2020)

Lance Cameron (Lab Coordinator)

Lance Cameron (Lab Coordinator)

Driven, Inquisitive, Knowledgeable

Homelessness has been a social issue here in San Diego for as long as I can remember. I would like to someday be a part of an effort to get people off the streets, determine the help they need to succeed in a living arrangement – be that assisted living, institutionalized care, drug rehabilitation, or work training programs.

With the coming technology shifts that will drastically reduce the number of available unskilled jobs, getting ahead of workforce reeducation will be crucial.

Master of Management Information Systems (2021)

Melarie Cardenas

Melarie Cardenas

Reliable, Dedicated, Creative

I love traveling to new places, watching movies, and hanging out with my family and friends. I’ve always been fascinated with technology and how it continues to revolutionize our world. Growing up, I was fascinated with how keystrokes could create entire websites or even software, and I’ve spent my life picking up coding and programming languages ever since. In the future, I would like to explore the realm of cybersecurity programming. My love for business came naturally; I was always interested in the managerial side of businesses and how those skillsets can be applied to any industry. A big social issue I want to solve is the stigmatization of mental illness and how it exacerbates the suffering that those affected by mental illness undergo both socioeconomically, from education disadvantages to even unemployment risks. I think technology, when used properly, could help lessen the stigma that mentally ill face. With the Internet allowing those who are less aware of mental illnesses to easily access information on the topic as well as neurodivergent individuals being able to find support online, I think technology could help better the situation for those that are mentally ill. However, I think that social media and its misuse could also negatively impact a person’s mental health. Ultimately, it’s definitely an uphill battle, but it is one that I would want to fight.

Major in Management Information Systems, Minor in Management (2021)

Elaina Davis

Elaina Davis

Proactive, Resourceful, Insightful

As a Bay Area native, technology and innovation has been an interest and fascination of mine since childhood. Going into SDSU, I knew MIS would be a great way for me to improve upon my business and technical knowledge, and ultimately make a contribution to the tech industry. Whether it be for work or school, I always aim to work on projects that are transformative. I love to see the impact of my work helping others.

As big data becomes more pertinent in society, I hope for businesses to be more transparent with customers on how they are using the data. Although there are very limited laws that regulate the collection and distribution of data, I hope that companies will start to be more ethical and accountable for their actions.

Management Information Systems (2019)

Cyrus Huxford

Cyrus Huxford

Thin, Polite, Intense

I am your typical mixed race, former athlete, rock and roll musician, native San Diegan. I am interested in business because of its potential to solve big societal problems. I see most businesspeople as leeches who want to extract as much money as possible from society while doing as little work as possible. I think that sustainability and the power of the worker are vastly undervalued in the current business climate.

I would like to work on rehauling our education system so that ALL kids become proficient in math at an early age, which in turn would help create a generation of problem-solving analytical thinkers.

I would also like to lead our culture in changing the definition of success from simply owning more than one’s neighbors to valuing one another’s unique contributions to healthy, sustainable communities.

Business Administration & Management Information Systems (2020)

Farzan Khoobchehr

Farzan Khoobchehr

Enthusiastic, Big thinker, Grateful

In the long term, my goal is to get a Ph.D in either MIS or Network Engineering.


I believe making internet accessible to everybody around the world will have the biggest impact on enriching nations all around the world. In addition, I think another big issue of our time is the inequality between various countries which can mostly be solved by increasing education in developing countries. Moreover, promoting philanthropic activities in Western societies will also have numerous positive impacts on the lives of others.

Management Information Systems (2020)

Pocky Kohsuwan

Pocky Kohsuwan

Passionate, Dependable, Adaptable

I am a San Diego State University student in pursuit of a Bachelor of Business Administration Emphasis Information System and am also accomplishing a Minor in Computer Science and Honor in Interdisciplinary Studies. My hobbies include being a food enthusiast, moviegoer and during my free time travel to different places.

Growing up, I see a great disparity between technology and our users, the biggest social issue that I would like to change would be about Education with technology and how we can integrate technology into the learning environment. I am a strong believer that education is key for a better future with the growth of technology in the classroom.

 

Management Information Systems (2021)

Ajinkya Mehta

Ajinkya Mehta

Determined, Energetic, Persistent

I moved to San Diego three years ago after spending my childhood in Mumbai, India. Since my school days I was very passionate towards being an entrepreneur and creating various solutions to major problems in today’s world. I knew coming to the land of opportunities would open doors to get close to my dream.

The biggest social issue I would like to solve is Drug abuse. I have been very lucky to have been sober until now, with the fortune of resisting the temptation of falling into those things. Being in India, or here in California, many youngsters have so much capabilities of doing things, and are held back by drug abuse. I strongly believe that a change comes within, and would love to influence people fight drug abuse.

Management Information Systems (2020)

Brandon Nordengreen

Brandon Nordengreen

Agile, Innovative, Motivated

Motivated by the intrigue of information technology and seeking out further experience with data analysis to create value. Ready to tackle challenges using data and project management to collaborate and overcome information technology and management obstacles.Through innovation and collaboration, we can achieve solutions for the future. The all the tools, data, and research at our disposal, we can change the future together.

 

Management Information Systems (2020)

Fernando Olivares

Fernando Olivares

Nice, Committed, Analytical

Having grown up on the border between the United States and Mexico and being of Hispanic ancestry, has given me the opportunity to live and experience a bicultural view of our society and its multiple problems, such as: poverty, hunger, lack of opportunities and particularly, ignorance, which are issues that concern me, and represent one of the main problems around the world.  We need to start treating these problems, not like simple issues that are irrelevant to us; we are dealing with human beings. Change starts within us, changes in our thinking, attitudes, and actions and then deal with what is going on around us. 

I remain optimistic that when common sense prevails as well as treating our fellow citizens as equals, a solution will come for everyone one involved.

Management Information Systems (2020)

Sergio Ortiz

Sergio Ortiz

Driven, Adaptable, Resourceful

I’m a San Diego State University student looking to specialize in cyber security. I have 4 years of professional and over 4 years volunteer experience performing desktop support. I graduated from San Diego City College in 2016 with two associates in Information Technology Management and Computer Information Systems. I became CompTIA Network + certified in 2018 and I’m currently studying to become Security + certified in May 2020.

During my time at San Diego State I’ve had the opportunity to collaborate with exceptional individuals and utilize various technologies. I’ve come to learn how crucial it is for organizations to have the right technical tools and knowledgeable people to utilize a wide plethora of information systems. However, as our world becomes more interconnected through networks, various platforms and IoT, the risks associated with cyber-attacks also increases. That is why one of my goals is to become competent in cyber security in order to harden systems and promote safe and ethical use of technology.

Management Information Systems (2020)

Chloe Ostroff

Chloe Ostroff

Proactive, Persistent, Self-Aware

This world we live in is built on hard work, technological disruption, and innovation. I want to be a part of that disruption. My time at San Diego State has taught me how to be an asset in a team, create an inclusive business environment, be proactive with my work as well as my career, and most influential, the importance of becoming a transformative leader.

The largest pressing issue I have observed, is societies general lack of compassion for others. As a whole, I have seen a culture of self-interest, and general disregard for others. My passion for helping others paired with my business and tech knowledge, has driven me to pursue a future in technology consulting. I hope to use emerging technologies to better the world for future generations.

Management Information Systems (2020)

Christopher Sahoo

Christopher Sahoo

Comical, Outgoing, Flexible

I am energetic guy that just loves living life and experiencing all it has to offer with friends and family. Some of my biggest passions include eating, playing tennis, and chillin’ on the beach. I usually live with a carefree attitude, but I don’t want to sit idly by as our country continues to struggle. The amount of gun violence that has been occurring in our country makes my heart ache. People should feel comfortable leaving their house and not have fear going to the grocery store, movie theater, etc.

In my life, I would love to help fight against gun violence in anyway that I can.

Management Information Systems (2020)

Zac Solomon

Zac Solomon

Curious, Driven, Open-minded

I was born and raised in San Diego, California. I am interested in technology and how its application can improve human life. Some of my fields of interest include cybersecurity, biotechnology, data analytics, and software development.

Management Information Systems (2020)

Luis Sosa

Luis Sosa

Agreeable, Calm, Reliable

Being born and raised in San Diego has given me the opportunity to enjoy great weather year round. I would like to join a graduate program to have a bigger impact on the decisions a company makes when I start working.

One of the most pressing issues in the United States is the education system in which schools starting at the elementary level have the idea of having one size fits all regarding students. Early on, elementary schools separate students that are not proficient in a subject due to having different ways of learning the material presented to them on a daily basis. Some students might need more time to grasp the idea in lecture while others have a good understanding of the material as every student has their own way of learning.

Management Information Systems (2020)

Ali Szady

Ali Szady

Innovative, Motivated, Creative

I am a junior at San Diego State University studying Management Information Systems and looking to graduate May 2021. For most of my life, I lived in the suburbs around Chicago, Illinois. However, after high school, I decided to move out West and experience something completely different to me. Being a student at SDSU for almost three years now has helped me discover many new things about myself, one of them being, my passion for technology.

As technology continues to advance, businesses need to be aware of these changes in order to remain relevant in their industry. Currently, in the hospitality management industry, many companies are struggling with obtaining the proper technologies for customer experience management. However, with the right tools, companies can gather crucial data on customer interactions and increase their customer satisfaction. When improving the customer experience, these companies will be able to fully enhance their marketing performance, which is the ultimate end goal.

Management Information Systems (2021)

Bree Thompson

Bree Thompson

Discerning, Harmonious, Cogent

I am a California native with an avid interest in learning the newest technologies. Building and maintaining my own personal computer at a young age sparked an interest in what has classically been a male dominated field. As an adult, I have focused that interest in applying technology to the issues people face in a rapidly changing world, overcoming limitations and forging new trails for others to follow. Data analytics is an essential skill for determining the most effective paths for making change. Mentoring and supporting others, particularly young women in tech, is a priority to me as I gain experience in my career in Information Technology.

Management Information Systems (2020)

Luke Wahlberg

Luke Wahlberg

Creative, Detailed, and Thoughtful

Originally from Connecticut, I have an interesting background of exploring both urban NYC as well as rural areas on the east coast. With the increasing capabilities of technology, I have always seen technological innovation as a driving force for change in society.

Management Information Systems (2020)

Krista Uvero

Krista Uvero

Reliable, Dedicated, Organized

 In an analytical position, it is extremely crucial to be punctual, adaptable, and quick on your feet. Those are just a few qualities that I have and will bring to any situation. Through both my education and work experience, I have learned to put my analytical skills into practice– both with systems and with people.

Management Information Systems (2020)

Ryan Young

Ryan Young

Determined, Meticulous, Analytical

Growing up in the Bay Area, my interest in technology stems from the buzzing innovation culture within the Silicon Valley. Being surrounded by booming technological advancements and witnessing firsthand the effects of some of the world’s brightest minds has driven me to pursue an education in tech. I am studying Management Information Systems with minors in Computer Science and Economics. In my time at SDSU I have been devoted to constantly learning, both within the classroom and about myself, and am excited to explore countless opportunities in my future.

The most pressing social issue in my opinion is the tremendous environmental impact humanity is making on the state of the Earth. We live in the age of technology and innovation, and while there has been efforts to reduce our carbon footprint, there is still much room for improvement. I believe that if we do not take matters seriously then consumerism will ultimately lead to our demise.

Management Information Systems (2021)

Brooke Zaferis (Undergraduate Research Coordinator)

Brooke Zaferis (Undergraduate Research Coordinator)

Diligent, Articulate, Decisive

I was born and raised in San Diego, California in the Ocean Beach area. My college education originally started at San Diego Mesa College and later I transferred to SDSU in the of Fall 2018. During my time at SDSU, I developed an interest in innovative business technologies and have become more involved in data analytics.

Data analytics is becoming increasingly more important to the future of organizations. Being able to innovate, analyze, and implement information systems has become a critical aspect in the business decision-making process. Having a more efficient decision-making process will allow organizations to adapt and help solve complex business problems.

Having acquired a business background and diverse technical skills from taking a variety of classes in business and technology has resulted in me being able to understand and implement various business concepts and technologies.

Management Information Systems (2020)

Mahsa Zarei

Mahsa Zarei

Persistent, Energetic, Creative

I moved to the United States 4 and half years ago and I will soon become a citizen. I studied computer software in my home country of Iran. I love my major and all MIS classes because this field is exactly what I would like to be a part of. Some of my hobbies include dancing ( Bachata, Salsa, Zumba, belly dance) swimming and hiking but watching scary movies is my favorite.

In my opinion, the most pressing social issue is the wrong usage of social media. People use social media in useless ways and when they are on social media like Instagram, telegram, Facebook and etc, they forget their real and present life.
I hope I could help raise awareness so that people can learn to use social media in positive ways and learn to be present amongst their friends and family.

Management Information Systems (2020)

Past Members

Tyrelle J Adams

Tyrelle J Adams

Curious, Helpful, Capable

I am a Quantitative Economics Major with a Minor in Management Information Systems. I am interested in Data Analysis/Analytics as a traditional career path. I am also very involved with the Foreign Exchange and Cryptocurrency markets. I know that these two markets are inherently complex with many factors influencing prices and have been intrigued since discovering them.

My life goals are to be healthy, gain wealth, and make sure my family prospers.

Economics & Management Information Systems (2020)

Lillian (Chia-Ying) Chung

Lillian (Chia-Ying) Chung

Proactive, Reliable, Creative

Growing up in three countries makes me thoroughly enjoy the thrill of changes. With the advances of our technology nowadays, there are a number of social issues that could be improved with the proper use of technology. Government corruption and poverty are two major issues that are interconnected with each other.

In the future, I would like to continue advancing my knowledge and skills in data mining and software applications to help combat social problems that are affected as a result of lack of transparency and efficiency.

Management Information Systems (2019)

Brandon Goodwin

Brandon Goodwin

Inquisitive, Diligent, Stimulating

Hello, wake up people because climate change is a real thing. I am a hard-hitting realist that enjoys dissecting and challenging current business processes. With that, I hope to help find solutions to improve business processes and minimize the carbon footprint they leave behind. I hope to become an IT Operations and Strategy Consultant to work with companies to fight climate change and preserve our ecosystem.

Management Information Systems (2020)

Contact

Kaveh Abhari, PhD | Lab Director

Office: SSE3200 | email: kabhari@sdsu.edu | Phone: 619 594-0746

Lance Cameron and Brooke Zaferis| Lab Coordinators

Office: SSE3200 | email: lcameron@sdsu.edu | Phone: 619 594-0746