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 Melissa Klase & Olivia Connors

 Melissa Klase & Olivia Connors

While we are approaching the post-pandemic world, organizations are at a crossroads, going back to the office or embracing digital workspaces as the new normal. Many argue that the reliance on virtual work environments has notable side-effects such as communications breakdown, unhealthy team dynamics, unregulated and mindless system use, causing digital fatigue and loss in productivity. To explore this issue, Melissa Klase and Olivia Connors combine the awareness and self-regulation power of mindfulness with the action generating power of reflectiveness to promote employee well-being and increase overall productivity in digitally-enabled or supported work environments. They will present the results of their work and their paper entitled “Reflectiveness: The Missing Link between Digital Mindfulness and Mindful Use of Digital Technology” at the 28th Americas Conference on Information Systems in Minneapolis. Melissa is a fourth-year student at SDSU College of Sciences with an emphasis in Industrial-Organizational Psychology. She is a member of SDSU Digital Innovation Lab for more than two years as well as a member of several honor societies, including NSCS, Phi Theta Kappa, and Tau Sigma. Olivia Connors is graduating in May 2022 and is currently working at a substance abuse private practice in New Jersey. 

Joey Kettle 

Joey Kettle 

Working on the “Advancing Digital Innovation in SMEs: Challenges and Opportunities from an Employee Engagement Perspective” project, Joey Kettle focuses on the limitations and/or challenges of advancing Digital Innovation and digital entrepreneurship in small-medium enterprises (SMEs). So far, Joey and the team have identified three barriers that can inhibit the advancement of digital innovation- organizational, technological, and environmental barriers- and introduced the concept of digital innovation potency as how SMEs can monitor and respond to these barriers. In addition to this, Joey is a 3rd-year Business Administration- Information Systems student at Fowler College of Business at San Diego State University who enjoys playing for the Men’s Division 1 soccer team at SDSU.
#digitalinnovation #business #smebusiness #innovation#employeeengagement

Nikita Velji

Nikita Velji

Nikita Velji is on a mission to rediscover the process of Digital Transformation and how it unfolds from an employee’s perspective. Her main focus is to understand how to drive digital transformation within the organization without disrupting culture and discouraging employees from active participation. With her great passion for international business and technology, she compares and contrasts this process across countries to offer more context-specific recommendations for practice. Nikita is a graduate member of the Digital Innovation Lab (DiLab) and studying MS in Information Systems at Fowler College of Business at San Diego State University

Timothy Seitola

Timothy Seitola

Researching Digital Entrepreneurial, Timothy Seitola focuses on identifying the underlying characteristics that shape an entrepreneurial mindset in a digital context. Timothy interviews founders and works on developing an instrument for companies and institutions to assess their current employees’ intrapreneurship/ entrepreneurial abilities. The instrument can be also used for hiring and promotions. Timothy will graduate with an MBA degree from Fowler College of Business at San Diego State University with a focus on Information Systems this semester. He will join Halma PLC and start his career by participating in their renowned leadership development program.

Jordan Chen

Jordan Chen

Using advanced text-mining techniques, Jordan Chen is gathering large amounts of data from TrustPilot and similar platforms to understand user experience and user experience management on the sharing economy platforms like Airbnb and Uber. Jordan is currently working on the method section of his project titled “Service Failure Recovery Strategies in the Sharing Economy: A Phenomenological Analysis.” Jordan is also a research assistant at the SDSU Artificial Intelligence Lab working on an augmented reality project for the Department of Homeland Security and has helped organize the 8th annual TEDxSDSU event as the Chief Financial Officer. He is currently pursuing his bachelor’s degree in Information Systems and a minor in Management at Fowler College of Business at San Diego State University, then going on to pursue a Master’s in Analytics or Data Science post-graduation.

Jordan Klair

Jordan Klair

Jordan Klair has been focusing on how digital mindfulness practices can affect work practices and digital transformation at an organizational level. Her goal is to contribute to the understanding and measuring of digital mindfulness at the team and organizational leadership levels. She is a senior psychology major emphasizing I/O psychology with a minor in honors interdisciplinary studies at SDSU College of Sciences. In addition to contributing to Digital Innovation Lab (DiLab), she is a research assistant at the SDSU Motivation and Social Identity Lab. In this lab, she specifically researched how the COVID-19 pandemic affected multiple aspects of STEM graduate students’ learning experiences.

Congratulations to the DiLab Members who Presented at the Student Research Symposium!

Congratulations to the DiLab Members who Presented at the Student Research Symposium!

We are all extremely proud of all of our DiLab members who presented recently at the Student Research Symposium (SRS) event and want to congratulate those four who received awards! Below are the research  projects that were presented at SRS:

  • Digital Entrepreneurial Mindset by Timothy Seitola (Dean’s Award)
  • Digital Innovation Potency in SMEs- Vincent Tran (Provost’s Award)
  • Cybersecurity and Risk Initiative in Big Accounting Firms: An Experimental Perspective by Claire Wu (Undergraduate Research Excellence Award)
  • Employee Experience with Digital Transformation: From Culture Readiness to Active Participation by Emma Tsztoo (Library’s Award)
  • Social Traveling Platform Design- User Experience Study by Ryan Christian Quiba, Dylan Rubin and Jillian Tan
  • Reflectiveness in Digital Environments: The Missing Link Between Mindfulness and Productivity by Melissa Klase and Olivia Connors
  • Analyzing Adoption of Self- Service Analytics by Melarie Cardenas
  • Employee Experience Through Digital Transformation by Amara Duru, Manahil Nasim, and Mariana Ronzon
  • DataSwagger: A Systemic Approach to Train, Motivate and Engage Data Savvy Employees by Robert Brodskiy and Harris Ness
  • Nourishing and Encouraging Digital Intrapreneurship Behavior by Ivan D Ortiz Sandoval
  • Open innovation platform design: The case of social Product development by Vanessa Roy and Elijah Nobis
  • Limiting Factors of Open Innovation Success: A Case of Social Product Development and Research Agenda by Summer McGuckin
  • Goal Setting Theory in a Digital Setting by Elizabeth Springer
DiLab members present research papers at Hawaii International Conference System Sciences’

DiLab members present research papers at Hawaii International Conference System Sciences’

DiLab members have recently presented four research papers at the Hawaii International Conference on System Sciences 2022. The papers include:

 ~ Open Innovation Platform Design: The Case of Social Product Development by Vanessa Roy, Elijah Nobis, Kaveh Abhari, Francezca Dagoc, and Mikay Parsons

Read more here: http://hdl.handle.net/10125/79389 

~ The Limits of Open Innovation: A Literature Review and Research Agenda by Nan Su, Summer McGuckin, and Kaveh Abhari 

Read more here: http://hdl.handle.net/10125/80024 

~Data Swagger: A Systemic Approach to train, Motivate and Engage Data Savvy Employees by Kaveh Abhari, Darshan Davis, Harris Ness, Janmae Pagador, Mikay Parsons, and Robert Brodskiy

Read more here: http://hdl.handle.net/10125/80082

~ Entrepreneurship Education Platform Design: The Relationships between Autodidactic Affordances and Experiential Learning Needs by Francezca Dagoc, Kaveh Abhari, Vanessa Roy, and Elijah Nobis

Read more here: http://hdl.handle.net/10125/79333 

“The Experiential Values of Work”- Employee Engagement being Maintained in the Workplace

“The Experiential Values of Work”- Employee Engagement being Maintained in the Workplace

Working on “The Experiential Values of Work: A Case of Digital Transformation,” Amara, Mariana and Manahil aim to add more clarity to the factors that impact an employee’s experience during digital transformation initiatives, specifically in public institutions. Their ultimate goal is to provide a guide on how employee engagement can be maintained in the digitally-transformed workplaces. Amara is a junior psychology major exploring how employees interact with digital technologies and how to create human-centered solutions for technology users. Mariana is a fourth-year student also studying psychology while emphasizing in I/O Psychology. Manahil is majoring in Information Systems and will graduate next semester.

“Social Travel Platform”- The Social Travel Application, Tramigo

“Social Travel Platform”- The Social Travel Application, Tramigo

One of our UI/UX research teams is studying the design of ‘Social Travel Platforms’. They began their work by studying a new and promising social travel application, Tramigo, a San Diego based startup. Tramigo’s goal is to extend genuine connections amongst travelers and adventure-seeking individuals. The team work closely with Tramigo’s CEO, Austin Schneider-Kaner, and assist him with testing the newly launched application on the App Store. They coded over 900 interview responses as part of this research with a focus on how the app creates, communicates, delivers and captures values. This project is managed by our traffic members, Jillian Micah Tan, Ryan Christian Quiba, Dylan Rubin, and Priya Magiya.

Advancing Digital Innovation in SME’s: Challenges and Opportunities from Employees

Advancing Digital Innovation in SME’s: Challenges and Opportunities from Employees

Focusing on the limitations and challenges of advancing digital innovation in small-medium enterprises (SMEs), Liliann Andrade and Vincent Tran conduct a systematic literature review centered around the key dynamics and determinants of digital intrapreneurship from the employee innovation perspective. Lily and Vincent are 4th-year students at SDSU majoring in information systems and strive to advance digital innovation. Their findings helped them to identify common barriers that may inhibit the participation of employees in digital innovation. They are also developing an analytical framework to measure digital innovation potency in SMEs.

Learn about their work in progress here: https://lnkd.in/g7qTJyZK

Operational Employees: The Leader of the Digital Transformation

Operational Employees: The Leader of the Digital Transformation

Employees are neither costs nor assets but change agents in digital transformation. Emma Tsztoo works on a project that examines the role of operational employees in the implementation and governance of digital transformation. Emma is in her 4th-year undergraduate majoring in Psychology with an emphasis in Neuroscience and minoring in Cellular and Molecular biology. She strives to understand the success and failure of digital transformation by focusing on employee behavior and engagement. With her background in psychology, Emma studies employee phenomenological responses to digital transformation initiatives and how these responses (experiences), affecting their willingness to participate and co-govern in these initiatives.

Cybersecurity and Risk Initiative in Big Accounting Firms: An Experiential Perspective

Cybersecurity and Risk Initiative in Big Accounting Firms: An Experiential Perspective

Human Error is still the No. 1 cause of data breaches.  Tackling this challenge, Claire strives to offer a new framework and set of guidelines for companies’ cybersecurity and risk initiatives. Her current research is grounded in employees’ cognitive, social, behavioral, and emotional experiences in response to cybersecurity training capabilities and resources in Big 4 accounting firms. Her research addresses limitations and guides companies to implement employee-focused training and initiatives to promote cyber security culture.

Claire is in her 4th-year at San Diego State University, majoring in Accounting and minoring in Information Systems. She has a strong passion for implementing data-driven and human-centered information systems that explain her successful research on the human aspects of cybersecurity initiatives

The Future of Entrepreneurship Education Platforms Involving User-Centric Design

The Future of Entrepreneurship Education Platforms Involving User-Centric Design

With an increasing demand for entrepreneurship education platforms (EEP), Francezca Dagoc, Vanessa Roy, Elijah Nobis, and Kaveh Abhari offer a UX design framework and a set of guidelines for an entrepreneurship education platform. Their research highlights the importance of the “experience first” approach to EEP platform design. Consequently, their detailed findings place a important step into the future of EEP development and similar learning platforms by offering a new set of user-centric design guidelines.

https://lnkd.in/gtHvnUvE

Operationalizing Digital Mindfulness by Expanding IT Mindfulness Concepts

Operationalizing Digital Mindfulness by Expanding IT Mindfulness Concepts

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/21/

Digital Mindfulness Arises in Modern-Day Life

Digital Mindfulness Arises in Modern-Day Life

As digital technology arises as an essential part of modern-day life, it is critical that users maximize the value of digital technology while avoiding negative consequences. Melissa Klase, Oliver Connors, and Kaveh Abhari emphasize digital mindfulness while proposing to “operationalize digital mindfulness by expanding the concept of IT mindfulness”. The team strives for users to make more precise and relevant distinctions about environment changes and phenomena and take action to benefit their environment while letting others freely express their thoughts. 

https://aisel.aisnet.org/treos_amcis2021/51/

Best Paper Nominee: “Employees First”

Best Paper Nominee: “Employees First”

‘Employees First’: The Relationship between Employee Experience Management Systems and Customer Experience Management

One of our papers at #AMCIS 2021; Best Paper nominee, Top 25% AMCIS Paper; thanks to Arsham SanaviJennifer Ly, and Marina Wright

The study identified three key attributes of Employee Experience Management systems that can support Customer Experience Management and drive Customer Equity: (a) identifying employees’ experiential needs for job-crafting, (b) engaging employees in the innovation process, and (c) including employees in customer experience design. 

https://aisel.aisnet.org/amcis2021/strategic_is/strategic_is/18/

Best Paper Award from HCI International 2021

Best Paper Award from HCI International 2021

We’re happy to share that our paper, ‘Toward a Theory of Digital Mindfulness: A Case of Smartphone-based Self-monitoring,’ has received the Best Paper Award of the 8th International Conference on HCI in Business, Government and Organizations, HCI International.

Congratulations and thanks to our current and former members, Melissa KlaseFarzan KhoobchehrFernando OlivaresMichael Pesavento, and Luis Sosa, and Professor Isaac Vaghefi.

Read the paper here: https://link.springer.com/chapter/10.1007/978-3-030-77750-0_35